Quick Tips

Unauthorized
Unauthorized You are not a member of this portal tier   This may occur when you have been logged into one portal in your browser and try and login to ano...
Mon, 27 Jan, 2020 at 4:58 PM
Locked Out
Locked Out   To help avoid attempts at hacking, the account is locked out for a period of time after a number of incorrect password attempts. The accoun...
Mon, 27 Jan, 2020 at 4:59 PM
Account Portal process
Process for a Service Provider (Reseller) to have an Account Portal login if they already have a Customer level account If one of your staff already has a ...
Mon, 27 Jan, 2020 at 5:02 PM
Logging a ticket
Logging a ticket about not being able to login If you are raising a support ticket about not being able to login then please provide your company name as t...
Mon, 27 Jan, 2020 at 5:03 PM
Where do I find my TenantID
Where do I find my TenantID The easiest place to find your TenantID is under the User Avatar in the top right of the Dimensions window.   Drop down the ...
Tue, 28 Jan, 2020 at 9:02 AM
I am not seeing any agent stats on my reports
My Agent reports don’t have any data:   In order to report Agent Stats the matching user in Dimensions must be given the ‘ACD User’ role. Once the role h...
Mon, 17 Feb, 2020 at 10:52 AM