Process for a Service Provider (Reseller) to have an Account Portal login if they already have a Customer level account

If one of your staff already has a customer level account and you want them to be able to do account management functions, they either need an alternative email address (and create an Account Portal login with this alternative email address) or log a ticket for us to process the account.

With suitable authorization from an authorized person known to us we can create a primary Account Portal user account and link your existing customer level account to it. This will allow login to both the Account Portal for account management function and to the Customer Portal for reporting functions.